OUR CUSTOMER SUPPORT IS AVAILABLE MONDAY THROUGH FRIDAY: 8:00 AM TO 8:30 PM.
FAQ
Does my TORRENZO have a warranty?
Yes! All our products come with a delivery and receipt guarantee, a 7-day satisfaction guarantee, and a 90-day manufacturer's warranty.
What is the delivery time?
On average, orders are shipped within 2 business days. We provide the tracking code to the customer, respecting the delivery timeframe established by our policies. On average, 5 to 12 business days.
How does order tracking work?
After shipping, you will receive a tracking code by email and you can track its journey on the Correios website or on our platform, just go to "Track Order" in the menu.
How do I track my order after purchase?
Once your order ships, you'll receive an email with your tracking code. You can also track your order directly on our website by logging into your account.
Can I exchange or return my product?
Yes! The first exchange or return is guaranteed and free. Furthermore, to ensure greater speed and ease, we have an automated process that eliminates the need to contact support. Simply access the "Exchanges and Returns" menu in the website foote
